Delivery Destinations

We ship to every corner of Australia – from major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin) to regional and remote locations. We do not currently ship internationally.

Processing & Dispatch Times

All orders are processed within 1 business day of payment confirmation. If you pay via Osko or instant card, your order will be queued immediately. For bank transfers, dispatch occurs once funds clear (usually 1–2 days).

• Same‑day dispatch: Order placed before 2pm AEST Monday–Friday (excluding public holidays).
• Orders after 2pm will be dispatched the next business day.
• Weekend orders dispatch on Monday.

Shipping Costs & Carriers

We use Australia Post, Aramex, Couriers Please, and Direct Freight depending on parcel size and destination. Your shipping cost is calculated at checkout based on weight, dimensions, and location.

• Small parts (under 5kg): From $12.95 (Australia Post standard).
• Medium parts (5–20kg): From $19.95 – $35.00 (courier).
• Large / bulky items (engines, gearboxes, body panels): Calculated individually – we will contact you with a quote before charging.
• Free shipping: Available on orders over $500 (excluding bulky items).

Estimated Delivery Times

Delivery times are estimates after dispatch and may vary during peak periods or due to weather/remote locations.

• Metro (Sydney, Melbourne, Brisbane, Canberra): 2–4 business days
• Perth, Adelaide, Hobart, Darwin: 3–7 business days
• Regional / Remote QLD, NSW, VIC, SA, WA: 5–10 business days
• Express Post (optional): 1–3 business days to most metro areas (additional fee).

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier’s portal. You can also log into your account on our website to view order status. If you haven’t received tracking within 2 business days after dispatch, please email us.

PO Boxes & Parcel Lockers

We can ship to PO Boxes and Parcel Lockers via Australia Post. For courier services (Aramex, Couriers Please), a physical street address is required. Please choose the appropriate shipping method at checkout.

Large / Bulky Items (Engines, Gearboxes, Panels)

Because these items require special freight handling (pallet or heavy courier), we will contact you after you place your order with an exact shipping quote. Your card will not be charged for shipping until you approve the quote. Alternatively, you can email us before ordering for a shipping estimate.

Damaged, Lost or Delayed Shipments

• Damaged in transit: If your parcel arrives visibly damaged, please refuse delivery or take photos of the packaging and contents. Contact us within 48 hours so we can lodge a claim with the carrier and arrange a replacement.
• Lost parcels: If tracking shows “delivered” but you haven’t received it, check with neighbours or your local post office. If still missing, we will assist with an investigation (allow 5–7 days). Lost items will be replaced or refunded after carrier confirmation.
• Delays: We cannot guarantee exact delivery dates, but we will do our best to inform you of any known carrier delays.

Incorrect Address & Returns

Please double-check your shipping address at checkout. If a parcel is returned to us due to an incorrect address provided by you, you will be responsible for the cost of re‑shipping. Refunds for unclaimed parcels will be issued minus original shipping fees.

Contact Us (Shipping Enquiries)

For any shipping‑related questions, please reach out to our team via email. We aim to respond within one business day.

Email: info@commodorewreckersgoldcoast.com.au.au

Online contact form: Available on our website under “Contact Us”.