1. 30-Day Return Window

We want you to be completely satisfied with your Commodore spare parts. If for any reason you are not, you may return eligible items within 30 days of the delivery date.

Conditions for return:

• The part must be unused, uninstalled, and in the same condition as received.
• All original packaging, manuals, and accessories must be included.
• The part must not be a consumable (e.g., oil, filters, gaskets, brake pads, bulbs) unless faulty – these are non‑returnable for change of mind.
• Electrical parts (ECUs, sensors, alternators) are returnable only if unopened and unused, due to potential static damage.
• Special‑order or custom‑made parts are non‑returnable unless faulty.

To initiate a return, contact us within the 30‑day period via email. We will provide you with a Return Authorisation (RA) number and return address. Returns without an RA number may be delayed or refused.

2. Return Shipping Costs

Change of mind / wrong part ordered: You are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for lost returns.

Faulty, damaged, or incorrect item sent by us: We will cover the return shipping cost. Contact us with photos or a description of the issue, and we will email you a prepaid return label (or reimburse reasonable shipping costs).

Original shipping fees: If you return a non‑faulty item, original shipping fees are non‑refundable. For faulty items, we will also refund the original shipping cost paid by you.

3. Refund Processing (7–14 Business Days)

Once we receive your returned item and verify it meets the return conditions, we will process your refund. Please allow 7–14 business days for the refund to appear in your account. The timeline depends on your payment provider:

• Credit / Debit Card: 5–10 business days after we issue the refund.
• PayPal / Afterpay / Zip: 3–7 business days.
• Bank Transfer / Osko: 3–10 business days (we will request your bank details).

We will send you an email confirmation when the refund has been issued. If you haven’t received your refund after 14 business days, please contact us.

Restocking fee: For change‑of‑mind returns, we may deduct a 15% restocking fee to cover handling and re‑inspection costs. No restocking fee applies to faulty or incorrect items.

4. Faulty or Damaged Items

If you receive a part that is faulty, damaged in transit, or not as described, please contact us within 7 days of delivery. Provide your order number, photos of the damage or fault, and a brief description. We will promptly arrange:

• A full refund (including original shipping) OR
• A replacement part (free of charge) with expedited shipping.

This does not affect your rights under the Australian Consumer Law (see section 8 below).

5. Warranty Returns

Our 6‑month warranty (12 months for engines/gearboxes) covers defects in materials or workmanship. If a part fails under warranty, please follow the same return process. After inspection, we will either:

• Repair the part (if feasible).
• Replace it with an equivalent part.
• Issue a pro‑rata refund if replacement is not available.

Warranty does not cover normal wear and tear, misuse, improper installation, or modification. Return shipping for warranty claims is your responsibility if the part is deemed not faulty; if it is a valid warranty claim, we will reimburse return shipping.

6. Non‑Returnable Items

The following items cannot be returned for change of mind (unless faulty):

• Consumables: engine oil, coolant, brake fluid, filters, gaskets, seals, spark plugs, bulbs, fuses, brake pads, clutch kits (once opened).
• Electrical components that have been installed or show signs of soldering, cutting, or modification.
• Custom‑ordered parts (e.g., rare trim, special‑order HSV parts).
• Items marked "Clearance" or "Final Sale".

7. Exchanges

If you need a different part (e.g., wrong model or variant), the quickest way is to return the original item for a refund (following the 30‑day policy) and place a new order. We do not offer direct exchanges. This ensures you get the correct part as fast as possible.

8. Australian Consumer Law (ACL) Rights

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. The ACL provides you with statutory guarantees that cannot be modified by contract. These include:

• Goods must be of acceptable quality (safe, durable, free from defects).
• Goods must be fit for their disclosed purpose.
• Goods must match any description or sample provided.

If a product has a major failure (cannot be fixed or is unsafe), you are entitled to a full refund or replacement, plus compensation for any foreseeable loss. For a minor failure, we may choose to repair or replace the part. Our 30‑day return policy is an additional benefit and does not replace your ACL rights.

9. How to Initiate a Return

To return a part, please email us at:

info@commodorewreckersgoldcoast.com.au.au

Include the following in your email:

• Your order number.
• The part name / SKU you wish to return.
• Reason for return (change of mind, fault, wrong item, etc.).
• Clear photos showing the part's condition (especially for damage/fault claims).

Our returns team will reply within 1–2 business days with your Return Authorisation (RA) number and instructions. Do not send any item back without an RA number – it may not be accepted.

10. Important Timing Notes

• 30 days is measured from the date the parcel is delivered to you (tracking confirmation).
• Returned items must reach us within 14 days of the RA issue date, unless otherwise agreed.
• Refunds are issued within 7–14 business days after we receive and inspect the return. Business days are Monday–Friday, excluding Queensland public holidays.
• If your refund is delayed beyond 14 business days, please contact us – we will expedite.